Prime contractor · Low-Code Platform

ARIES Enterprise Case Management

ARIES unified disconnected NRC case management workflows in a Power Platform solution built on Microsoft Dataverse.

Client

U.S. Nuclear Regulatory Commission

Period of performance
May 2023 to March 2025
Live since
December 2024
Users and offices
2,000+ users across OCIO, the Office of Investigations, the Office of Enforcement, and the Office of Inspections
Legacy systems consolidated
AMS, EATS, and OI/CMS
Prime contractorContract role
Case managementUnified platform
Power BIFinancial reporting
TrainingAccepted deliverables
Challenge

Disconnected Systems, One Mission

The Nuclear Regulatory Commission (NRC) operated disconnected case management systems: AMS (Allegations Management System), EATS (Enforcement Action Tracking System), and OI/CMS. These systems had no API layer, manual workflows, and growing technical debt.

Each system served different divisions within the Office of Enforcement, forcing staff to duplicate data entry across platforms and creating compliance gaps. Leadership lacked unified visibility into case lifecycles, and the legacy systems had no integration capabilities, requiring manual reconciliation of case data.

Staff frustration was high, and the agency needed a modernization path that wouldn't require years of custom development or disrupt ongoing regulatory operations.

Solution

Unified Power Platform Case Management

Digital Charter delivered ARIES -- a unified Power Platform solution built on Microsoft Dataverse with a human-centered Agile approach. The platform consolidated legacy systems into a single, accessible, and scalable case management system.

  1. 01

    Technical Delivery

    • Unified case record model with extensible data architecture in Dataverse
    • Power Apps (model-driven and canvas), Power Pages (external portals), Power Automate (workflow automation)
    • Custom .NET (C#) plugins with full CI/CD pipelines for complex business logic
    • Data migration from legacy systems using staging tables and ETL pipelines
    • Section 508 compliant (508c) accessible interfaces
  2. 02

    Development Approach

    • Extensive stakeholder interviews and discovery sessions to guide UI/UX decisions
    • Two-week sprint cycles with continuous feedback loops
    • Prioritized usability, accessibility, and intuitive navigation
    • Enabled citizen development strategy to reduce technical debt
  3. 03

    Platform Stack

    • SharePoint & Microsoft 365 integration for document management
    • Full CI/CD pipeline with staged environments and automated deployments
    • Azure Government Cloud hosting
    • FISMA compliance alignment throughout
  4. 04

    Citizen Development

    • NRC staff empowered with low-code tools and governance framework
    • Faster innovation cycles with reduced dependency on contractors
    • Modern platform replacing aging systems with sustainable architecture
    • Reduced long-term technical debt through platform approach
  5. 05

    Financial Integration, Reporting, and Enablement

    • Integrated ARIES with NRC's FAIMIS financial system. Delivered Power BI reporting for time tracking and financial data. Produced administrator and end-user guides and recorded training sessions, accepted as contract deliverables, so NRC staff could sustain and extend the platform.
03 / Outcomes

Mission Impact

  1. 01

    System Consolidation

    • Consolidated disconnected platforms into unified enterprise solution
    • Single system now serves all allegation, investigation, and enforcement workflows
    • Migration completed from kickoff through production
    • Modern platform replaces aging systems with sustainable architecture
  2. 02

    Operational Improvements

    • Eliminated duplicate data entry across systems
    • Unified case lifecycle visibility for leadership
    • Streamlined workflows with automated routing and approvals
    • Improved compliance tracking and audit trails
    • Faster feature delivery via low-code platform
“The Nuclear Regulatory Commission (NRC) operated disconnected case management systems: AMS (Allegations Management System), EATS (Enforcement Action Tracking System), and OI/CMS. These systems had no API layer, manual workflows, and growing technical debt.”
Case-study summary

Technologies Used

Platform
Power Apps · Power Pages · Power Automate · Microsoft Dataverse
Development
.NET (C#) Plugins · CI/CD Automation
Cloud & Integration
Azure Government Cloud · SharePoint Online · Microsoft 365
Accessibility
Section 508 (508c)

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